Update on Fairhope McDonalds and WOW, what an amazing employee at Daphne Sam's Club!!!

    I got a follow up phone call from McDonald's today, apologizing for the experience and speaking to me regarding the new training program they are implementing to improve their day to day customer service. "Miss. Janet" said they agree that it should be top notch all the time, but in hard financial times, you need to have your employees keeping all the customers they can.  I was extremely impressed with the follow through from McDonald's on this complaint. A+, I'll be watching for improvement at the Fairhope store.

    I was at Sam's Club in Daphne today with my mom, buying general household items, and in our hurry to get them loaded in the buggy, we had not noticed that the cashier had charged us twice for our paper towels.  We were on our way out, and "Paula" was checking our purchases and found the error! She was pleasant, cheerful and extremely good at her job.  She directed us right over to the Customer Service desk where they promptly credited our money back to us.  I told the store's Assistant Manager about "Paula" and what a great employee they have in her.  Thanks "Paula"! I will following up with Sam's main office to let them know about this great experience.

Sunday Morning Breakfast

   I can't help it, I love Egg McMuffins, a guilty pleasure.  As Mom and I were getting ready for our busy Sunday, I said how about Micky D's for breakfast?? (Plus Monopoly is being played right now, and who doesn't love Monoply?)

   I keep hoping our Fairhope McDonalds will improve, but to no avail...order was right but window service was poor.  The girl taking the money, actually yelled at th person who she was taking an order from "CAN YOU HOLD ON?" and then took my money without a smile, though she did say "thank you".  The young man at the food window must of felt today was not the day for spoken words as every question I ask he nodded the answer.

   Ok, I know its just McDonalds, but really, we were buying for three people and dropped almost $20, would have been nice to get a smile or some words, don't you think??? I do.

I am on a mission. A customer service mission.

   If you are like me, when money is so tight for all of us these days, I expect good service from the businesses I frequent.  I find nothing more frustrating then spending money and have a rude salesperson treat me like he or she could care less, or customer service people that have no clue what the correct answer to a question is, and doesn't want to find out.


    It's time to speak up people, businesses have to realize that they just can't expect to let their staffs be "just OK" and we as customers will accept it.  If we don't say anything then we are saying it is OK to accept mediocre service, and that's not right!


   I also believe it is important to recognize people that are doing great jobs at their place of business, it feels good to anyone to get a pat on the back, and you should let companies know when they have exceptional employees.


   So, I have decided to blog about service, daily services like; supermarkets, cleaners, restaurants, doctors, pharmacies, department stores, or anything else that comes up.  If I have to travel anywhere, I will give you the 411 on those experiences as well.


   I hope this help you and I hope all AMERICANS start to voice there praises and complaints to the business world, or we are saying its OK to just be "second-rate". I think we are better than that don't you?